Xelia – The AI Assistant for a Smart After-Sales
Enhance your customers' experience with a virtual assistant that simplifies searching, support, and management of technical information.
Help your customers easily find spare parts information with a chatbot driven by catalog data.
Deliver fast and consistent information on products, orders, and support, with customizable automated replies managed from the back office.
Smart search of documents and orders by name or code, with direct access to information via automatic links.
Xelia is the native AI assistant of IAS, created to transform how users engage with spare parts catalogs. Powered by AI, Xelia streamlines the whole after-sales search and support experience, making it easier, quicker, and more precise.
Two versions, two support modes:
Xelia Bot
A chat-based virtual assistant that engages with users, assisting them in navigating the catalog, finding spare parts, and accessing documentation.
Xelia Agent
An advanced AI engine that delivers responses based on structured and customized data uploaded within the platform. Ideal for complex scenarios and specialized technical support.
Xelia is seamlessly built into the IAS platform, leveraging all the advantages of the cloud: real-time updates, scalability, data centralization, and accessibility anywhere.